Mobile application for an automotive service station.
Increase the speed, quality, and availability of the existing customer service and attract new customers.
Based on the analysis of the automotive service customers behavior we set the objective of the application: keep the customer updated on the work being done.
The functionalities of the app included sending notifications on the changes in the work process, contacting the service manager by pushing a button, and watching the car being repaired in online mode.
The app helped reduce churn and attract new customers via positive reviews of the app’s functionality.
Leaving requests for repairs or spare parts order
Notifications about working process changes
Accessing live videos from the service station
A catalogue of spare parts and services
Instant connection with the service manager